This refund and cancellation policy outlines how you can cancel or seek a refund for a product / service that you have purchased through the Platform. Under this policy:
Cancellation Policy: Cancellation of ordered products will be accepted only within 24 hours of placing the order or before initiating the dispatch, whichever is earlier. After that, the order cannot be cancelled.
In case of receipt of damaged or defective items, please report to our customer service team. The request would be entertained once the seller/ merchant listed on the Platform, has checked and determined the same at its own end. This should be reported within 7 days of receipt of products. In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 7 days of receiving the product. The customer service team after looking into your complaint will take an appropriate decision.
In case of complaints regarding the products that come with a warranty from the manufacturers, please refer the issue to them.
In case of any refunds approved by SHRI R.N. SILVER LANE, it will take 7 days for the refund to be processed to you.
If any refund approved by the company it will take 7 working days to credit to your original source account.